1. When was Mrs Sparkles set up?
Mrs Sparkles was set up in 1996, starting with 5 cleaners. With experience gained through the years, Mrs Sparkles, with its team of dedicated staff went into full swing from the year 2000. Today, there are some 70 staff on its payroll, serving about 200 homes daily.
2. Who cleans my home?
Housekeepers, employed by Mrs Sparkles are mainly Singaporeans, Permanent Residents and Work Permit holders ( Malaysians / PRC Nationals). They speak and understand at least simple English and are between 30 and 50 years old.
3. Will the same helper clean my home always?
Normally, the same housekeepers are assigned to service your home. If that could not be done, replacements would be sent. You may have 1 worker for 4 hrs or 2 workers for 2 hrs (subject to the availability of the staff).
4. Do I have to be home while cleaning takes place?
It is up to you. Most clients prefer to have their homes cleaned while they are outside.
5. Do I leave a set of keys with Mrs Sparkles? Where and how are the keys kept?
Mrs Sparkles will keep the keys if customers entrust them to its staff. The keys are locked up in the office where only the clerk and the manager are authorized to release them. You can also let Mrs Sparkles keep your mail-box key: you will have to place the house-keys in the mail box on the day of cleaning.
6. Do I have to provide transport for the housekeepers?
Mrs Sparkles usually provides the transport. Drivers drop off and pick up the housekeepers.
7. What do customers provide for the cleaning?
For regular housekeeping services, customers themselves provide cleaning products and equipment as they know what they are comfortable with.
8. How much work can a housekeeper cover in 4 hours?
Housekeepers are trained to manage time and apply the correct methods of cleaning. Thus, the main chores of vacuuming and mopping floors, cleaning bathrooms, dusting furniture, cleaning kitchen appliances and ironing clothes would be completed.
For a landed property of more than 2800 sq.ft, 2 helpers would normally be required.
9. Do I have to commit to a long-term contract?
No contract is required. You can start at any time. However, advanced notice of at least one month is required to suspend or terminate a period of service previously agreed on.
10. How do I make payment?
You will be invoiced at the beginning of every four weeks for services rendered. Please pay upon receipt of the invoice which will be sent by email or post. Modes of payment are cash, checks or internet banking.
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